Brewer's Droop #233
SKELETONS IN RIVONIA AT NANDOS
I arrived in Johannesburg at around 8.30pm one evening recently and stayed at a hotel in Rivonia. A basic hotel. They had some dispensing machines but I didn’t feel like Smarties for dinner so, from the menu kindly left in my room for my convenience, I dialled 9 and asked for a half chicken with no chips (yes, it’s a banting thing).
Sure that’ll be fine and she put me through (I think this was to Mr. Delivery).
I repeated my order and a lady asked me what sauce I wanted.
“No, no sauce, just a plain grilled chicken thanks”. They said it would take about half an hour.
It arrived about half an hour later and I paid the man (at R90 it was a bit more than I expected actually, considering a whole cooked chicken at Pick ‘n Pay is R60).
Then I emptied the contents of the packet onto a make-shift plate and stared in disbelief.
It looked like the skeletal remains of a starved rat.
I poked at it a bit, tried a couple of mouthfuls but the resemblance to a rodent’s bones was too much for me so I had a cup of tea and went to bed.
Stupidly, I didn’t think to take a photograph.
Anyway, the next day, I posted a complaint on Twitter and Facebook. I had an almost immediate response from Mr. Delivery who said they’d have a word with Nandos Rivonia (which was the branch who’d sent the bag of bones to me) and were very helpful.
About 4 hours later I had a call from someone who announced himself to be the manager of Nando’s Rivonia (and sounded like he was laughing). I couldn’t take the call and asked him if he could call back in a couple of hour’s time. He promised he would.
And that’s the last I heard from Nando’s.
Now, I don’t know if this standard (of food and service) is common throughout the Nandos organisation and I’m not about to try and find out.
But I am copying more Twitter complaints to every Nando’s outlet I can find in the world about how absolutely bloody awful their Rivonia branch is. And I’m also writing to their chairman.
I don’t expect to get any answers or apologies. But I do hope my experience puts thousands of people off ever buying anything from that shop ever again. So please forward this to as many friends as you can.
I do so hope this is true. It’s purported to be a letter from Mr. Mogotji who makes a brilliant point.
Reference: Account received in respect of ‘supposed toll fees due”.
I recently received in the mail an account from your office stating that I am to date indebted to the SANRAL Toll Agency in an amount exceeding R 8000.00.
Our Honourable President, on the entire saga of the R 246 million upgrades that were made at his private residence in Nkandla, categorically and emphatically stated that he never asked and or requested for the upgrades to be made to his private residence, and in line with the fact that he didn’t ask for it to be done, cannot be held accountable and or liable to pay back any amount of the R 246 million that the government spent without his consent and or request.
In line with this example set, by the Honourable esteemed State President of the Country, I never asked, requested or indicated in any way that I would like the government of Gauteng to indeed contract with SANRAL, the Government owned South African National Roads Agency Limited, to incur loans in excess of R 20 billion to build any toll roads or claimed to upgrade the roads in the province.
In line with this esteemed example set, I cannot be held liable and or accountable to pay any of the money that is “claimed” that is due by me in respect of the toll fees.
Ironically, the roads, which I travel and frequent are roads that were built by the National Party Government prior to 1994, financed from monies raised in the roads levy that was included in the price of petrol, so I am flabbergasted that the agency now has the audacity to bill me for the roads that they didn’t even built and or financed.
In line with the fact that I cannot be held accountable and or liable in any way, for the “alleged toll fees that are due,” I wish to advise you to send the relevant accounts to the offices of the ANC Provincial Government and or ANC National Government in order for them to oblige and comply in paying the amount which you claim that I am due to SANRAL.
I presume that you would have their e-mail address and postal address on record and that I therefore need not supply you with such details.
Please therefore in future refrain from sending me any accounts that are due in respect of “apparent toll fees” that are due by my, as I emphatically, and without any shadow of doubt never asked, requested anyone to upgrade the roads and then hold me liable for the costs.
Thanking you for your assistance in this regard.
Fanie M Mogotji.
If anyone knows this guy I’d be thrilled to know if he got a response.
SAA DUMPING BLANKETS & FOOD?
Well, there’s hardly a Droop goes by where I don’t have something to say about SAA. It’s not personal, it’s just that they do so many things the wrong way. In fact, I’ve been suggesting to government for years that they sell this Albatross and it looks like they might actually be doing that – but they’re starting with just hiving off 30% because governments can’t understand how business is run and hate to give up or admit they’re wrong. They’ll eventually dump the full 100% of course.
While they’re about it, they should do the same thing with Eskom.
But a story in one of the business papers caught my eye recently and I haven’t seen anyone else commenting on it.
It seems that, to cut costs, CEO Nico Bezuidenhout and chairwoman Dudu Myeni, are in favour of discarding used blankets, magazines and left-over food at the destination on SAA’s long distance flights in order to make the plane lighter and therefore use less fuel. (And then magically make a profit.)
Mark Vaughn, SAA’s “head of fuel” (strange title I know) says that for every extra kilogram on a long-haul flight, about one-third of a litre of fuel is used.
Frankly, I don’t understand the logic behind dumping a blanket that costs more than the fuel used to get it in the air. But perhaps I’m just stupid. Or maybe it’s some weird accountancy trick?
Anyway Mark, since you’re in charge of the fuel, why don’t you tell your bosses of the ingenious fly-by-weight plan? It’s not new but it makes a lot of sense.
Let me explain. I was standing in a queue recently and checking my bag in. It weighed 20kg on the dot.
The girl behind me had a problem because her bag weighed 30kg so she had to pay a “surcharge” (or whatever it is you call it).
But here’s the thing. I weigh 90kg so if I add that to my 20kg suitcase I represent a total of 110kg.
The girl couldn’t have been more than 60kg and if you add that to her 30kg bag you get 90kg.
I think you can probably see where I’m going with this can’t you?
Why does she have to penalised?
The simplest thing to do is to calculate the base rate per kg. Everyone checking in has to stand on a scale, with their bags, and pay according to weight.
Now that can’t be too difficult to do can it? And it’s a better idea than chucking blankets away.
And those people with really big bottoms should be forced to take two seats – at full price (or they could use a “companion ticket” where one cheek flies for free when the other cheek pays full fare.
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